Uninstalling FamilyTimeGuard from the child’s computer turns off all its limits on that computer. If you want to keep supervision and installation ended with an error, start by repairing it with the installer.
Carry out either operation from the parent’s account with access to administrator permissions. Ask the children to save their work and sign out. Close the parent’s panel on this computer.
Choose the right computer and action
| What you want to do | Where to do it | Result |
|---|---|---|
| Remove supervision from the children’s computer | Uninstall FamilyTimeGuard on that computer. | Limits stop for every child on it. |
| Remove only the panel from the parent’s other computer | Uninstall FamilyTimeGuard on the computer used only for management. | Limits on the children’s computers keep running. |
| Stop supervising one child | In the panel, select their computer and account, then Stop supervision…. | This account’s limits stop; the other accounts remain supervised. |
| Repair an interrupted or broken installation | Run the installer again on the computer with the problem. | The installer attempts to restore the program. You must check the result. |
Removing a computer from the panel’s list does not uninstall the program or turn off limits. If you stop managing from another computer, make sure you have the panel and administrator access on the child’s computer, or another working parent’s panel.
Uninstall the program
- Sign in to the parent’s account on the computer from which you want to remove FamilyTimeGuard.
- In Windows 11, open Settings → Apps → Installed apps. In Windows 10, open Settings → Apps → Apps & features.
- Find FamilyTimeGuard. Its name may include a version number. Choose Uninstall and approve the Windows request for administrator permissions.
- Confirm removal and wait for it to finish. Read any error message before closing the window.
You can also use Control Panel → Programs → Programs and Features. Microsoft describes these routes in its guide to uninstalling programs.
Do not manually delete the program folder instead of uninstalling. Deleting files alone does not perform the steps needed to remove the service and network access.
Check the uninstall result
After completing without errors, FamilyTimeGuard should disappear from the installed programs list. On a computer that supervised children, the program should no longer start a countdown or end their sessions. On a panel-only computer, the panel is removed; supervision on other computers continues.
Uninstalling also removes network access created by the installer on this computer. If a message says the service or access from another computer could not be removed, do not consider the operation complete just because the window closed.
| Message | Next step |
|---|---|
| The FamilyTimeGuard service could not be removed | Restart the computer, then run the further command given in the message as an administrator. If you cannot do this, give the full message to the person helping with the computer. |
| Access to settings from another computer remains | Keep the message. It names what was not removed and gives commands to remove it. Until resolved, authorised accounts may still have access to the remaining data. |
| Another error, or the uninstaller cannot start | Note the error text. If program files are damaged or missing, try repairing with the installer as described below, then uninstall again. |
What remains after uninstalling
Uninstalling leaves the children’s data in %ProgramData%\FamilyTimeGuard: settings, saved usage and activity logs. You can paste this path into File Explorer’s address bar from an administrator account. It is usually C:\ProgramData\FamilyTimeGuard.
This folder’s presence does not mean supervision is still running. The files remain even after the program is correctly removed. You do not need to delete them before repairing or reinstalling.
Uninstalling the program does not remove the children’s Windows accounts or documents. Privacy and data describes the program’s data and how to remove it.
Repair the installation
Repair means running the FamilyTimeGuard installer again. There is no separate settings recovery wizard.
- Have the installer for the same or a newer version ready. Run it on the computer with the error and approve administrator permissions.
- On What this computer is for, keep the roles you need. On the child’s computer, keep Supervise children on this computer and either the panel here or access from another computer. On a computer used only by the parent, the panel is enough.
- Check every child account selected for supervision. Do not clear accounts to get around an error. Clearing one stops that account’s supervision.
- If you use network management, check the selected parent accounts too. Finish installation as described in Installation.
- Read the result. Look for accounts that could not be configured or settings that were replaced with defaults.
When repairing an existing installation, the installer keeps settings and saved usage for previously supervised accounts. This does not mean deleted files are recovered: missing settings may be created with default values. If the installer reports replaced settings, configure the named accounts again in the panel.
Limits may be off during repair. If the installer says no time limits are running on the computer, do not assume that restarting Windows alone will restore them. Fix the cause given in the error and let the installer finish.
Confirm that supervision works after repair
Open the parent’s panel and check each child:
- The correct computer and account are selected.
- The account shows Supervised.
- The daily limit, allowed hours and action at the limit match your choices.
- The panel reads usage and no longer shows the error that led to the repair.
- The connection from another computer works, if you use it.
Then run the short test in First setup, saving work beforehand and restoring the intended limit afterwards. Only the result of this test confirms that supervision is working again in the child’s account.
If the error returns, keep its full text, the version number and the computer and account names. Continue to Troubleshooting.
If you cannot sign in to the parent’s account
The panel and installer use Windows permissions. FamilyTimeGuard has no separate parent password that can replace access to an administrator account.
If you have forgotten a local account password, follow Microsoft’s password reset instructions. For a Microsoft account or other sign-in problems, start with Windows account help.
Recovering access to Windows is outside FamilyTimeGuard’s scope. If Microsoft’s instructions do not resolve the problem, ask the person who manages the computer or a specialist.